Help
FAQ
Straight answers. If something is missing, email hello@furframe.pet.
- What photo works best?
- A well-lit shot with the face toward the camera. Soft daylight is ideal. Avoid heavy filters, extreme crops, and screenshots of screenshots.
- When do you print?
- After you approve a proof on physical items. Payment alone does not send a blank product to the printer.
- Can I order without a pet photo?
- No. Every Furframe piece is made from your upload. Start in the studio, then checkout.
- How does shipping work?
- US shipping is $5.99 until your shippable subtotal hits $80, then free. Instant Portrait is digital-only and does not ship.
- What if my piece arrives damaged?
- Email hello@furframe.pet within 30 days with clear photos of the damage. We remake damaged physical goods that meet that window.
- Do you sell or reuse my pet photos?
- No. Uploads are used to fulfill your order. See our Privacy page for retention and deletion requests.
- Are prices the same at checkout?
- Yes. Product prices come from our catalog on the server. The browser cannot invent a lower total.
- Is Furframe affiliated with another pet-art brand?
- No. Furframe is our catalog, our checkout, and our proof flow. We sell original styled portraits from your photo.